...a community-owned and governed utility, created to provide safe, reliable and cost-based electric and wholesale telecommunication services...
A major goal of Mason County PUD No. 3 is to maintain safe and reliable electric service. Despite our efforts, power outages do occur.
To assure reliable service, we have on-call personnel available 24 hours a day, seven days a week. In the event of a widespread power failure caused by a storm or other natural causes, crews will be called to correct the problem. If an outage occurs in your neighborhood, call PUD 3 at (360) 432-1533 (Shelton), (360) 275-2833 (Belfair) or (360) 861-4247 (Elma).
During an outage situation, PUD 3 customers can help get the power turned back on more quickly. When linemen bring a section of customers back on, all of their electrical devices, including those that draw large amounts of power like water heaters, space heaters, and electric heating systems, all come back on at the same time. This large rush of current, called “cold load pickup”, can sometimes cause problems on the system. For this reason, linemen have to bring customers back on in stages, delaying restoration times for all customers.
The system status icons found on the front page of the PUD 3 website and mobile site will help you to know the general status of the electrical system. Green means that all systems are normal and we aren’t experiencing any reported widespread outages. If you see a yellow or red icon, the PUD 3 electrical system is experiencing scattered or widespread outages. Please unplug electronic devices, minimize use of hot water, and turn off electric heating systems to allow for faster restoration times.
PUD phones are staffed around the clock, but the lines may be very busy during outages. If you get a busy signal, wait a few minutes and try again. The more information we receive from our customers, the faster we can identify and correct the cause of the power outage.
Please report a fallen power line by calling the PUD at 360-426-8255 (Shelton), 360-275-2833 (Belfair), 360-861-4247 (Elma) or 911.
NEVER touch fallen lines or anything under them. All power lines should be treated with extreme caution. Always assume electric wires are energized.
You may assist the PUD by keeping others clear of the fallen lines until the work crews arrive.
During an outage, open the refrigerator and freezer doors as seldom as possible and try not to leave them open very long.
Food will stay frozen for about 72 hours in an unopened, non-operating freezer. It helps to cover freezers with blankets and quilts.